This Shipping Policy (“Policy”) applies to all orders placed through olumora (“we,” “us,” or “our”). By placing an order with us, you agree to the terms of this Policy.
Orders are processed within 1-2 business days after payment has been received.
Processing times may be extended during peak seasons, sales events, or holidays.
Once an order has been processed and dispatched, we will send you a confirmation email with tracking information (if available).
Typical shipping times are 7-15 business days from the day of ordering.
These are estimates only and may vary depending on the destination country, customs clearance, and the chosen shipping method.
Shipping charges (if applicable) will be calculated and displayed at checkout.
Where available, we provide tracking numbers once your order has shipped.
Please note that tracking information may take 1-3 to update after dispatch.
We are not responsible for delays caused by shipping carriers, customs processing, natural events, or circumstances beyond our control.
Customs duties, import taxes, and fees may apply depending on your country of residence. These are the responsibility of the customer.
Customers are responsible for providing a complete and accurate shipping address.
Orders returned due to an incorrect or incomplete address may incur additional reshipping fees.
If your package is lost in transit or arrives damaged, please contact us at info@olumora.com within 7 days of the expected delivery date.
We will work with the supplier and shipping carrier to resolve the issue. Refunds or replacements will be determined on a case-by-case basis.
For any questions regarding shipping, please contact us:
info@olumora.com